Shipping
At Ortalis Coffee Co., every order is prepared after your order is placed to ensure freshness and care.
U.S. Shipping
Coffee and tea orders ship free within the United States.
Drinkware and other print-on-demand items are fulfilled separately and may have their own shipping charges calculated at checkout.
If your order includes both coffee or tea and print-on-demand items, those items may arrive in separate shipments.
Processing Time
Please allow 2–5 business days for order processing before shipment.
During holidays or high-volume periods, processing times may be slightly longer.
Delivery Estimates
Once your order ships, delivery times vary depending on the destination, carrier, and shipping method.
Estimated delivery dates shown at checkout are estimates only and are not guaranteed.
Tracking
Tracking information will be sent by email once your order ships.
Please note that tracking updates can take time to appear and may briefly show pre-shipment before the carrier scans the package.
Expedited Shipping
Expedited shipping is not currently available.
International Shipping
International shipping may be available depending on destination.
Shipping rates and delivery times vary by location. Please note that international shipping costs can be higher, and international orders are not guaranteed and are non-refundable.
Customers are responsible for any applicable duties, taxes, or import fees required by their country.
Returns
Because our coffee and tea products are consumable items, we do not accept returns on those products.
Drinkware and other print-on-demand items are made to order and are generally not returnable unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or there is an issue with shipping, please contact us as soon as possible and we will review the issue and do our best to help.
You can reach us through our Contact page or by email at hello@ortaliscoffee.com.
Order Changes or Cancellations
Orders begin processing quickly. If you need to request a change or cancellation, please contact us immediately after placing your order.
Once an order has been fulfilled, it cannot be modified.