Terms of service

Terms of Service

Overview

This website is operated by Ortalis Coffee Co. LLC. Throughout this website, the terms “we,” “us,” and “our” refer to Ortalis Coffee Co. LLC.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service and our other posted policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please do not use this website or place an order if you do not agree to these terms.

Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement in your place of residence.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

Product Information

We make reasonable efforts to display product descriptions, ingredients, weights, photographs, prices, and other information accurately. Product colors and packaging may appear differently depending on your device, screen settings, production updates, or packaging availability.

We may update product descriptions, packaging, pricing, availability, or other details without prior notice.

Information provided on this website is for general informational purposes and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional regarding allergies, sensitivities, medical conditions, pregnancy, medications, or dietary concerns before using a product.

Customers are responsible for reviewing product descriptions and ingredient information before purchasing or consuming a product.

Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized activity
• Incorrect pricing or product information
• Product unavailability
• Payment authorization problems
• Shipping restrictions
• Errors in customer-provided information
• Suspected resale or misuse of our services

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice. Applicable shipping charges and taxes are displayed during checkout when required.

Payment must be successfully authorized before an order can be processed. Payment transactions may be handled by third-party payment providers and are also subject to those providers’ terms and policies.

Shipping and Delivery

Orders are subject to the processing times, shipping rates, delivery terms, and address requirements stated in our Shipping Policy.

Estimated processing and delivery times are not guarantees. We are not responsible for delays caused by shipping carriers, weather, holidays, service interruptions, incorrect addresses, or circumstances outside our reasonable control.

Risk of loss transfers as permitted by applicable law and the carrier’s delivery terms.

Returns, Refunds, and Order Issues

Because our products are consumable food items, we do not accept ordinary returns or exchanges.

Damaged, missing, incorrect, or otherwise problematic orders are handled according to our Return and Refund Policy. Customers should not mail products back unless specifically instructed to do so.

Intellectual Property

All content on this website—including the Ortalis Coffee Co. name, logos, branding, product names, label designs, text, photography, graphics, illustrations, videos, and website design—is owned by or licensed to Ortalis Coffee Co. LLC and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, publish, display, or commercially use our content without prior written permission.

Customer Reviews and Submissions

When you submit a review, photograph, comment, message, suggestion, or other content to us, you confirm that:

• You created it or have permission to share it
• It does not infringe another person’s rights
• It is not fraudulent, unlawful, abusive, defamatory, or misleading
• It does not contain malware or harmful code

You retain ownership of your original content. By submitting content for publication or promotional use, you grant us a nonexclusive, worldwide, royalty-free license to reproduce, display, edit for formatting, and use that content in connection with our business, unless prohibited by law.

We may remove content that violates these terms, but we are not obligated to monitor every submission.

Prohibited Conduct

You may not:

• Use the website for unlawful, fraudulent, or deceptive activity
• Attempt to gain unauthorized access to the website or another user’s information
• Interfere with the website’s operation or security
• Upload malicious code, viruses, or automated scraping tools
• Impersonate another person or submit false information
• Copy or exploit our content without authorization
• Use the website to violate another person’s privacy or intellectual-property rights

We may restrict or terminate access when we reasonably believe these terms have been violated.

Third-Party Services and Links

Our website may rely on or link to third-party services, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, and social platforms.

We do not control third-party websites or services and are not responsible for their independent content, availability, security, or privacy practices. Your use of a third-party service may be governed by that provider’s own terms.

Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free of errors. We may modify, suspend, or discontinue any portion of the website or service when reasonably necessary.

Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not make warranties beyond those expressly stated in these Terms, our product descriptions, or rights that cannot legally be excluded.

Nothing in these Terms limits any warranty, remedy, or consumer right that cannot be waived under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Ortalis Coffee Co. LLC will not be responsible for indirect, incidental, special, punitive, or consequential losses resulting from the use of this website or our products.

Our total liability arising from a particular purchase will not exceed the amount paid for that purchase, except where a different remedy is required by law.

This section does not exclude liability that cannot legally be excluded or limited.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Ortalis Coffee Co. LLC harmless from third-party claims, damages, or expenses resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page.

Changes become effective when posted unless otherwise stated. Continued use of the website after an update means you accept the revised Terms.

Contact Information

Questions regarding these Terms of Service may be sent to:

Ortalis Coffee Co. LLC
Email: hello@ortaliscoffee.com