Shipping policy

Shipping Policy

Shipping Rates
We currently ship within the United States.

Standard shipping is $4.99 for orders under $50. Orders of $50 or more qualify for free standard shipping.

Order Processing
Orders are typically processed within 2–5 business days. Because many of our products are prepared and roasted to order, processing time is separate from carrier transit time.

You will receive a shipping-confirmation email with tracking information once your order has shipped.

Delivery Times
Delivery times vary depending on the destination and shipping carrier. Estimated delivery dates are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may occur.

Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Once an order has entered processing or shipped, we cannot guarantee that the address can be changed or that the order can be canceled.

We are not responsible for delays or delivery problems caused by incomplete or incorrect customer-provided addresses. Additional shipping charges may apply if an order must be reshipped.

Damaged, Missing, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, is missing an item, or has another delivery issue, contact hello@ortaliscoffee.com within 7 days of delivery. Include your order number, a description of the issue, and photographs when applicable.

For additional assistance, contact us at hello@ortaliscoffee.com.