Refund policy

Returns and Refunds

Because our products are consumable food items, we do not accept returns or exchanges. Please do not mail coffee, tea, or other products back to us unless we specifically instruct you to do so.

If your order arrives damaged, contains an incorrect item, is missing an item, or has another delivery issue, contact us at hello@ortaliscoffee.com within 7 days of delivery. Include your order number, a description of the issue, and photographs when applicable.

After reviewing the issue, we may provide a replacement, partial refund, or full refund, depending on the circumstances. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Customers are responsible for entering a complete and accurate shipping address. Orders that have already been processed or shipped cannot always be changed, canceled, refunded, or replaced due to an incorrect address or other customer-entered information.